Returns and Exchanges

If the products do not satisfy you, you can request a return or exchange, at your discretion, within 14 days from the delivery date, in the original packaging including the receipt and the return shipping is at the customer's expense, at:

LEO MASILLO CAPRI SAS OF MASILLO ANIELLO & C.

Circumvallation Street,84

80059 Torre Del Greco (NA)

- If the products arrive damaged, send an email to info@leomasillocapri.com, within 5 days from the delivery date, we will promptly take care of the possible return, communicating a code for a "Carriage Collect" shipment at our expense.
It is necessary to provide a telephone number at the time of purchase as this is the only way we can arrange for collection at the delivery address with the designated courier.

- In case the item is worn and mistakenly damaged, the item can be repaired (to evaluate the type of damage) and the shipping and repair costs are at the customer's expense.
In any case described above, to make the return, it is necessary to wait for the return authorization from us.

The email with the return authorization must be included inside the package. Unauthorized returns will not be accepted.
The return is accepted only if the procedure indicated in this paragraph is followed.
Products must be returned in their original packaging, including the receipt, to ensure they are not damaged during shipping.

Returning the product involves paying the shipping costs.
We will send a communication confirming receipt of the return and activating the replacement procedure, if necessary.